Returns & Exchanges

At Soldeli, we take pride in the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer a dedicated resolution process for any products that do not meet our premium standards upon arrival.

Return Process

• 1.
  Inspect Upon Arrival

  Please examine your delivery immediately upon receipt to ensure all perishable items are in perfect condition and at the correct temperature.

• 2.
  Document the Issue

  If you notice any damage or quality concerns, take clear photographs of the product and the packaging labels within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer care team with your order number and the documentation; we will review your claim for a replacement or store credit immediately.

• 4.
  Safe Disposal

  Once your claim is processed, you do not need to ship perishable goods back to us; please follow our guidelines for the safe disposal of the items.